Terms & conditions

1. Who we are

parisartguides.com is operated by Konkolics Márk e.v., a sole trader (egyéni vállalkozó) registered in Hungary, registered seat Visegrádi utca 84, 1133 Budapest, Hungary, Hungarian tax no. 64681508-2-20 · sole trader reg. no. 11264511, email support@parisartguides.com ("Paris Art Guides", "we"). Paris Art Guides is the trading name under which Konkolics Márk e.v. sells its tours and booking service; your contract is with Konkolics Márk e.v. Hosting provider: Vercel Inc., 440 N Barranca Ave #4133, Covina, CA 91723, USA, privacy@vercel.com.

2. Our services

Guided tours. Paris Art Guides organises its own guided tours (for example the Louvre guided tour in English) and provides them to you directly, with its own guides. The tour price includes the museum admission for every guest in your booking. Paris Art Guides' tours are independently organised and are not operated or endorsed by the museum.

Tickets. Paris Art Guides is also an independent booking service. We are not the Musée du Louvre, the Château de Versailles or any cruise operator ("the venue") and are not affiliated with them. On your instruction we buy admission from the venue in your name and deliver it to you. The visit itself is provided by the venue under its own rules, which apply to you on site.

3. Prices

Guided tour prices are a single all-inclusive price per guest, museum admission included. Each ticket price on our site is a total of the venue's admission price and, where it applies, our booking & service fee. Both parts are shown before you pay and on your confirmation. There are no other charges. Tickets may be cheaper on the venue's own website, where our fee does not apply.

4. Booking and contract

The contract for our service is concluded when your payment succeeds and we send the booking confirmation. For tickets, your requested date and time are not guaranteed until we issue your ticket: within 12 hours of payment we email you the e-ticket or an update. For guided tours, we email you the meeting spot and your guide's phone number before the tour. Please check that the name, date, time and email you entered are correct.

5. Availability and confirmation

Guided tours. You book a place from the places we hold for each departure; the number of places left is shown when you choose a time. Your place is confirmed when your payment succeeds.

Admission ticket requests. Your requested museum entry time is confirmed when your ticket is issued. Time slots are subject to availability at the venue at the moment we book. We never change your date or time without your agreement. If your time is unavailable we may propose an alternative; if you decline it or do not respond in time, we refund the full amount, our service fee included.

Cruise tickets. One cruise per ticket, valid for 12 months from the date of purchase. The date you choose is your planned day; the ticket does not reserve a departure time or a seat, and you board an available departure subject to the operator's timetable and capacity.

6. Cancellation and refunds

Free cancellation until 48 hours before 00:00 Paris time on your visit date; the exact deadline is shown for each booking before payment. Details in our Cancellation & refund policy. The statutory 14-day withdrawal right does not apply to leisure services for a specific date or period (Directive 2011/83/EU, Art. 16(l)); for cruise tickets, which are not tied to a date, see the 14-day withdrawal right in our refund policy.

7. Guided tours: on the day

Please be at the meeting point 15 minutes before the start time. Group admission to the museum is booked for a fixed time, so the guide cannot wait for late guests; a missed tour cannot be refunded. The guide may change the order of the route or skip rooms that the museum closes on the day. If we must cancel a tour (for example a museum closure or guide illness), you choose another date or a full refund.

8. Tickets: on the day

Where a venue issues tickets in the visitor's name (for example the Louvre), we ask for every visitor's first and last name and the ticket is issued in that name. Please enter names exactly as on the visitor's ID: the venue does not allow names to be changed after purchase. Follow the venue's entry rules, including the security check and ID checks for reduced or free tickets. If the venue refuses entry because a reduced or free ticket's conditions are not met, we cannot refund that ticket.

9. Liability

We are responsible for providing our guided tours and for booking and delivering your admission as described. We are not responsible for the venue's own service, opening changes or queues on site, except where the law says otherwise. Nothing in these terms limits your statutory consumer rights.

10. Complaints and disputes

Contact us first at support@parisartguides.com; we reply within 2 business days. EU consumers can also turn to the conciliation board (békéltető testület) competent for our registered seat or for their place of residence in Hungary, or to the consumer dispute body of their own EU country. The law of Hungary applies, without depriving you of the protection of the mandatory law of your country of residence.